Title Specialist

RBGlobal • College Park, GA

6d

About The Position

The Title Specialist secures the documents required to accompany applications for transferring vehicle title ownership. The role compiles documentation, communicates with customers and vehicle owners, resolves problems and discrepancies, answers inbound calls, sends emails, and provides customer service. Compliance with state and/or buyer requirements is essential. Where IAA is authorized to process applications as a state processing authority, the Title Specialist may also work within state systems.

The position reviews and processes documentation for insurance and remarketing customers, processes incoming salvage titles from multiple states, enters title information into the IAA operating system, and completes title transfer applications. It also provides customer support through mail, email, telephone, and direct personal contact; performs clerical and office tasks; and maintains knowledge of title and salvage laws. The role follows established procedures under close supervisor direction, protects confidential customer information, and assists with other office functions as needed.

Requirements

• 1–2 years of state or national title-processing experience.
• 2–3 years of previous knowledge or experience in title and salvage-title requirements.
• Experience maintaining customer databases.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set them for sale.
• Maintain current knowledge of title and salvage laws and requirements in multiple states.
• Provide customer service and support, including timely responses and solutions to external and internal partners.
• Provide customer support through mail, email, telephone, and direct personal contact.
• Review and enter title work for customers.
• Complete applications to transfer title ownership.
• Enter information from titles received from the state into the IAA operating system.
• Respond to customer questions, complaints, and requests.
• Resolve problems encountered in transferring title ownership.
• Perform word processing, filing, and related clerical duties.
• Follow established procedures under close direction of a supervisor.
• Assist with other office functions as needed.
• Immediately report violations of company policy to a supervisor or manager.
• Protect confidential personal customer information and comply with state and company records-retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across the span of control.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed