Title Specialist

Copart•St Cloud, MN

About The Position

The Title Specialist is responsible for the daily processing of vehicle titles. Using knowledge of applicable state and local title-processing regulations and company policies, the specialist answers questions, supports customers, and offers solutions to meet their needs. The role includes maintaining file documentation, updating customers on file status, and keeping accurate vehicle-titling records within company guidelines. The Title Specialist represents the company in face-to-face and verbal interactions with customers ranging from the general public to senior organizational managers.

Requirements

High school diploma.
Two years of customer service experience.
One year of vehicle title-processing experience.
Computer proficiency, including Microsoft Word/Office Suite.
Typing speed of 45 words per minute.
Basic 10-key proficiency.
Excellent customer service skills and attitude.
Excellent verbal and written communication skills.
Ability to work under pressure and meet time-sensitive deadlines.
Ability to multitask and work independently with little supervision.
Ability to view a computer screen for a significant portion of the workday.
Strong attention to detail.
Strong organizational skills.
Mandatory numeric and alphabetic filing skills.
Ability to work overtime as needed.

Nice To Haves

Knowledge of title processing in local and surrounding states.
Notary license.
Bilingual ability.

Responsibilities

Accurately identify and analyze vehicle title and ownership documents within company guidelines.
Provide excellent service to internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing or incorrect title paperwork and determine a timely resolution.
Communicate with customers by email or verbally to address title issues.
Build professional relationships with DMV representatives and sellers.
Maintain title-bin filing as necessary.
Perform other duties as assigned.