Title Specialist

RBGlobal • Carmel, IN

7d

About The Position

The Title Specialist secures the documents needed to accompany applications to transfer vehicle title ownership. The role involves compiling and reviewing documentation, communicating with customers and vehicle owners, resolving problems and discrepancies, handling inbound calls and emails, and providing customer service. Compliance with state and buyer requirements is essential. Where IAA is authorized to process applications as a state processing authority, the Title Specialist may also work within those state systems.

The position processes title documentation for insurance and remarketing customers, enters information from state-issued titles into IAA’s operating system, and helps prepare salvage vehicles for sale. It requires maintaining knowledge of title and salvage laws across multiple states, protecting confidential customer information, and following records-retention policies. The specialist follows established procedures under close supervisor direction, performs clerical and office support duties, and assists with other office functions as needed.

IAA is a global marketplace for commercial assets and vehicles. The company’s platform supports the marketing and sale of total-loss, damaged, and low-value vehicles to buyers in more than 170 countries. The role is part of Yard Operations, a team that supports live auctions and includes administrative staff and customer service representatives.

Requirements

• 1–2 years of state or national title processing experience.
• 2–3 years of previous knowledge in title and salvage-title requirements.
• Experience maintaining customer databases.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set them for sale.
• Maintain up-to-date knowledge of title and salvage laws and regulations in multiple states.
• Provide timely customer support and solutions to external and internal partners through mail, email, telephone, and direct contact.
• Review and enter title work for customers.
• Complete applications to transfer title ownership.
• Enter information from titles received from the state into the IAA operating system.
• Respond to customer questions, complaints, and requests.
• Resolve problems encountered in transferring title ownership.
• Perform word processing, filing, and related clerical duties.
• Follow established procedures under close direction of a supervisor.
• Assist with other office functions as needed.
• Immediately report company policy violations to a supervisor or manager.
• Protect confidential personal customer information and follow state and company records-retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across the span of control.
• Perform other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401(k) plan with a 100% company match on the first 4% contributed
• 15 days of paid time off each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed