Title Specialist

Copart • Sandston, VA

9d • $21 - $24

About The Position

The Title Specialist is responsible for daily vehicle title processing. The role requires understanding applicable state and local title-processing regulations and Copart policies to answer questions, support customers, and provide solutions. The specialist maintains file documentation, updates customers on file status, and keeps accurate vehicle-titling records in accordance with company guidelines. The position involves face-to-face and verbal interactions with customers ranging from the general public to senior managers.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title-processing experience.
• Computer proficiency, including MS Office Word/Suite.
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multitask.
• Ability to work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail.
• Strong organizational skills.
• Mandatory numeric and alphabetic filing skills.
• Ability to work overtime as needed.

Nice To Haves

• Knowledge of title requirements in local and surrounding states.
• Notary license.
• Bilingual ability.

Responsibilities

• Efficiently and accurately identify and analyze vehicle title and ownership documents within company guidelines.
• Provide excellent customer service to internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing or incorrect title paperwork and determine an appropriate resolution in a timely manner.
• Communicate with customers by email or verbally to handle title issues.
• Build relationships and maintain professional rapport with DMV representatives and sellers.
• Maintain title-bin filing as necessary.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program at no cost to the employee.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Employee discounts.
• Other employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED