Title Specialist

Copart•Sandston, VA

About The Position

The Title Specialist is responsible for the daily processing of vehicle titles. Using knowledge of state and local title-processing regulations and Copart policies, the specialist answers questions, supports customers, and offers solutions to meet their needs. The role includes maintaining file documentation, updating customers on file status, and keeping accurate vehicle-titling records in accordance with company guidelines. The Title Specialist interacts face-to-face and verbally with customers ranging from members of the public to senior organizational managers.

Requirements

High school diploma.
Two years of customer service experience.
One year of vehicle title-processing experience.
Computer proficiency, including Microsoft Office Word/Suite.
Typing speed of 45 words per minute.
Basic 10-key proficiency.
Excellent customer service skills and attitude.
Excellent verbal and written communication skills.
Ability to work under pressure and meet time-sensitive deadlines.
Ability to multitask.
Ability to work independently with little supervision.
Ability to view a computer screen for a significant portion of the workday.
Strong attention to detail.
Strong organizational skills.
Numeric and alphabetic filing skills are mandatory.
Ability to work overtime as needed.

Nice To Haves

Knowledge of title processing in local and surrounding states.
Notary license.
Bilingual ability.

Responsibilities

Identify and analyze vehicle title and ownership documents accurately and efficiently within company guidelines.
Provide excellent customer service to internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing or incorrect title paperwork and determine an appropriate resolution promptly.
Communicate with customers by email or verbally to address title issues.
Build professional relationships with DMV representatives and sellers.
Maintain title-bin filing as necessary.
Perform other duties as assigned.