Title Specialist

Copart • Baltimore, MD

2d

About The Position

The Title Specialist is responsible for daily processing of vehicle titles. Using knowledge of applicable state and local title-processing regulations and company policies, the specialist answers questions, provides support, and offers solutions to meet customer needs. The role includes maintaining file documentation, updating customers on file status, and keeping accurate vehicle-titling records in accordance with company guidelines.

The Title Specialist represents the company in face-to-face and verbal interactions with customers ranging from the general public to senior organizational managers. The position requires accurate review of vehicle title and ownership documents, responsive handling of title issues, and strong customer service for internal and external customers.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title-processing experience.
• Computer proficiency, including Microsoft Office Word/Suite.
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multitask and work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail and organizational skills.
• Numeric and alphabetic filing skills.
• Ability to work overtime as needed.

Nice To Haves

• Knowledge of local and surrounding states’ title requirements.
• Notary license.
• Bilingual ability.

Responsibilities

• Accurately identify and analyze vehicle title and ownership documents within company guidelines.
• Process vehicle titles in accordance with state guidelines.
• Research missing or incorrect title paperwork and determine an appropriate resolution in a timely manner.
• Communicate with customers by email or verbally to handle title issues.
• Answer questions and provide support and solutions to meet customer needs.
• Maintain file documentation, update customers on file status, and keep accurate titling records.
• Build professional relationships with DMV representatives and sellers.
• Maintain title-bin filing as necessary.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Employee stock purchase plan (ESPP).
• Employee Assistance Program at no cost to the employee.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Employee discounts.
• Additional employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED