Title Express Specialist - Hybrid

Copart•Dallas, TX

8d•$24 - $27•Hybrid

About The Position

Copart’s Hybrid Title Express Specialist supports vehicle-title procurement and document processing for auto insurance companies. The role works with financial institutions, lien holders, vehicle owners, and insureds to resolve title and paperwork issues, including aged or obsolete inventory and high-priority or complex customer inquiries. The specialist creates and sends total-loss packets in accordance with state guidelines, reviews uploaded documents for compliance, follows up to obtain or correct documents, and launches “Okay to Pay” when needed. The role also monitors a shared inbox, works within internal cycle times and auditable criteria, and may serve as a direct point of contact for Copart sellers. The position reports onsite up to four times per week and requires residence in Dallas County, Texas. Other duties include preparing, signing, and notarizing transfer letters; packaging and mailing documents on time; assisting with cross-training and training as a subject matter expert when needed; and tracking and reporting workload trends. Occasional overtime may be needed.

Requirements

High school degree.
Prior administrative, clerical, or document-management experience.
Proficiency with basic office equipment and Microsoft products.
Ability to identify and analyze vehicle title documents in accordance with company and state guidelines.
Ability to work closely with state DMVs and lien-holder entities.
Problem-solving ability.
Ability to multitask in a fast-paced environment.
Basic 10-key proficiency and basic math skills.
Excellent written and verbal communication skills.
Excellent customer-service skills and attitude.
Ability to delegate and prioritize workflow.
Ability to work independently or as part of a team.
Fluent and effective English reading and writing skills.
Valid driver’s license and reliable transportation for in-office reporting.
Must reside in Dallas County, Texas.

Nice To Haves

Notary Public commission, or willingness to obtain one, is strongly preferred.

Responsibilities

Assist auto insurance companies with procuring vehicle titles and title paperwork.
Work with financial institutions, lien holders, vehicle owners, and insureds to obtain required or corrected documents.
Analyze and resolve issues related to aged or obsolete inventory.
Handle and resolve high-priority or complex customer inquiries and complaints.
Answer call-queue inquiries, provide claim updates, and direct callers to the appropriate party or team.
Create and send total-loss packets containing documents required by state guidelines.
Make follow-up calls to owners or insureds and lien holders regarding needed documents or corrections.
Send revised packets to owners or insureds as needed.
Review uploaded documents to ensure compliance with state guidelines.
Launch the “Okay to Pay” to the owner, insured, or lien holder when necessary.
Monitor and work a shared inbox, ensuring tasks and directives are completed in accordance with company policy, timelines, and contractual obligations.
Work aged inventory to expedite resolution and file closure.
Prepare, print, organize, sign, and notarize transfer letters in compliance with legal and company requirements.
Package and mail documents promptly and meet deadlines.
Assist with cross-training and support the training department as a subject matter expert when necessary.
Track and report common trends in daily workload.
Serve as a direct point of contact for Copart sellers when applicable.
Perform other tasks as assigned by management.