Title Title Specialist

Copart • Sandston, VA

2d

About The Position

Copart is a technology leader and online vehicle auction platform connecting vehicle sellers with buyers around the world. The Title Specialist processes vehicle titles daily, applying relevant state and local regulations and Copart policies. The role supports customers by answering questions, resolving title issues, updating them on file status, and maintaining accurate documentation and titling records. It involves face-to-face and verbal interactions with a broad range of customers, as well as communication with internal teams, sellers, and DMV representatives.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency, including Microsoft Office Word/Suite.
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multitask and work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail and organizational skills.
• Numeric and alphabetic filing skills are mandatory.
• Ability to work overtime as needed.

Nice To Haves

• Knowledge of vehicle titles in local and surrounding states.
• Notary license.
• Bilingual ability.

Responsibilities

• Accurately identify and analyze vehicle title and ownership documents in accordance with company guidelines.
• Provide excellent customer service to internal and external customers.
• Process vehicle titles according to state guidelines.
• Research missing or incorrect title paperwork and determine an appropriate resolution in a timely manner.
• Communicate with customers by email or verbally to address title issues.
• Build professional relationships with DMV representatives and sellers.
• Maintain file documentation, update customers on file status, and keep accurate vehicle titling records.
• Maintain title-bin filing as necessary.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program at no cost to the employee
• Vacation and sick pay
• Paid company holidays
• Life and AD&D insurance
• Employee discounts
• Other employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED