Title Title Specialist
About The Position
The Title Specialist is responsible for daily processing of vehicle titles. Using knowledge of applicable state and local title-processing regulations and Copart policies, the specialist answers questions, provides support, and helps customers find solutions. The role also involves maintaining file documentation, updating customers on file status, and keeping accurate vehicle titling records in accordance with company guidelines. The Title Specialist interacts directly with customers at all levels, from members of the general public to senior organizational managers. Copart describes itself as a technology leader and global online vehicle auction platform, connecting vehicle sellers with buyers through more than 200 facilities worldwide. The company emphasizes providing a strong customer experience through its people, processes, and technology, and fostering a diverse, inclusive, and collaborative workplace.
Requirements
- High school diploma.
- Two years of customer service experience.
- One year of vehicle title-processing experience.
- Computer proficiency, including Microsoft Office Word/Suite.
- Typing speed of 45 words per minute.
- Basic 10-key proficiency.
- Excellent customer service skills and attitude.
- Excellent verbal and written communication skills.
- Ability to work under pressure and meet time-sensitive deadlines.
- Ability to multitask.
- Ability to work independently with little supervision.
- Ability to view a computer screen for a significant portion of the workday.
- Strong attention to detail.
- Strong organizational skills.
- Numeric and alphabetic filing skills.
- Ability to work overtime as needed.
Nice To Haves
- Knowledge of title requirements in local and surrounding states.
- Notary license.
- Bilingual ability.
Responsibilities
- Accurately identify and analyze vehicle title and ownership documents in accordance with company guidelines.
- Provide excellent service to internal and external customers.
- Process vehicle titles in accordance with state guidelines.
- Research missing or incorrect title paperwork and determine an appropriate resolution promptly.
- Communicate with customers by email or verbally to address title issues.
- Build professional relationships with the DMV and vehicle sellers.
- Maintain title-bin filing as needed.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Employee Stock Purchase Plan (ESPP).
- Employee Assistance Program at no cost to the employee.
- Vacation and sick pay.
- Paid company holidays.
- Life and AD&D insurance.
- Discounts.
- Other employee benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
