Title Specialist

RBGlobal • Indianapolis, IN

8d

About The Position

The Title Specialist secures the documents needed to accompany applications to transfer vehicle title ownership. The role involves compiling documentation, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA is authorized to process applications as an acting state processing authority, the Title Specialist may also work within state systems.

The role reviews and processes title documentation for insurance and remarketing customers, including incoming salvage titles from multiple states. It requires staying current on title and salvage laws, entering title information into IAA’s operating system, completing applications to transfer ownership, and addressing customer questions, complaints, and requests. The position also performs clerical and office support duties, follows established procedures under close supervisor direction, protects confidential customer information, and assists with other office functions as needed.

Requirements

• 1–2 years of state or national title-processing experience.
• 2–3 years of previous knowledge in title and salvage-title requirements.
• Experience maintaining customer databases.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Review and process documentation for insurance and remarketing customers.
• Process incoming salvage titles from multiple states and set them for sale.
• Maintain current knowledge of title and salvage laws and requirements across multiple states.
• Provide customer service and support to external and internal partners, including timely responses and solutions.
• Provide customer support by mail, email, telephone, and direct personal contact.
• Review and enter title work for customers.
• Complete applications to transfer title ownership.
• Enter information from titles received from the state into the IAA operating system.
• Respond to customer questions, complaints, and requests.
• Resolve problems encountered while transferring title ownership.
• Perform word processing, filing, and related clerical duties.
• Follow established procedures and work under close supervisor direction.
• Assist with other office functions as needed.
• Immediately report company policy violations to a supervisor or manager.
• Protect confidential customer information and comply with state and company records-retention policies and procedures.
• Develop employees as part of a progression plan.
• Maintain a culture of responsibility, accountability, integrity, and execution across the span of control.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed