Title Specialist

Copart • Chicago North, IL

3d

About The Position

The Title Specialist is responsible for the daily processing of vehicle titles. Using knowledge of applicable state and local title processing regulations and Copart policies, the specialist answers questions, provides support, and offers solutions to meet customer needs. The role involves maintaining file documentation, updating customers on file status, and keeping accurate vehicle titling records in accordance with company guidelines. The Title Specialist interacts face-to-face and verbally with customers ranging from members of the general public to high-level organizational managers.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency, including MS Office Word/Suite.
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer service skills and attitude.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multitask and work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail.
• Strong organizational skills.
• Numeric and alphabetic filing skills.
• Ability to work overtime as needed.

Nice To Haves

• Knowledge of title processing for local and surrounding states.
• Notary license.
• Bilingual ability.

Responsibilities

• Identify and analyze vehicle title and ownership documents efficiently and accurately within company guidelines.
• Provide excellent customer service to internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing or incorrect title paperwork and determine an appropriate resolution in a timely manner.
• Communicate with customers by email or verbally to handle title issues.
• Build relationships and maintain professional rapport with DMV representatives and sellers.
• Maintain title bin filing as necessary.
• Maintain file documentation, update customers on file status, and keep accurate vehicle titling records.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Employee stock purchase plan (ESPP).
• Employee Assistance Program at no cost to the employee.
• Vacation and sick pay.
• Paid company holidays.
• Life and AD&D insurance.
• Employee discounts and other benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED