Title Express - Remote Title Specialist

Copart•Dallas, TX

1d•$24 - $27•Onsite

About The Position

The Lender Communication Specialist provides high-quality support to lenders, sellers, and Copart. This role requires professionalism, attention to detail, strong communication and problem-solving skills, and the ability to work effectively in a fast-paced environment. The specialist builds and maintains relationships through professional communication and collaboration across departments. The position manages daily email communications, handles issue resolution and escalations, sends lender-facing updates, and supports portal operations. It also oversees communications-team processes for the lender portal department and contributes to training, audits, documentation, reporting, special projects, and process improvements. California residents will report to Copart’s onsite office in the Vallejo, California Processing Center.

Requirements

At least 2 years of experience in customer service, email support, or operations.
Exceptional written communication skills, including a professional tone and attention to grammar.
Strong problem-solving skills and ability to work independently and as part of a team.
Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
High attention to detail and accuracy.
Proficiency with email platforms, spreadsheets, and other communication tools.
Comfort presenting and speaking in team meetings and training sessions.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word; experience creating reports, charts, and operational tools.

Nice To Haves

Experience in lending or financial services.

Responsibilities

Provide professional and timely email support to lender partners and internal agents.
Serve as a point of contact for issue resolution, escalations, and troubleshooting.
Train team members on department processes, tools, and best practices.
Conduct audits to ensure process accuracy, compliance, and data integrity.
Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners.
Contribute to special projects and strategic initiatives as assigned.
Maintain detailed documentation of communications, issues, and resolutions.
Identify process improvements and contribute to operational efficiency.
Foster positive and collaborative team dynamics across the department.
Manage daily email communications with lenders, sellers, and internal stakeholders, ensuring professional, clear, and timely responses.
Handle escalations from lenders or internal teams, resolving issues or routing them to the appropriate resource.
Send lender-facing messages and updates, coordinating information and responses to support portal operations.
Manage spreadsheets, data tracking, and reporting for team workflows and special projects.
Oversee communications-team processes for the lender portal department, ensuring accuracy, efficiency, and adherence to departmental standards.