Title Express Specialist - Hybrid

Copart•Dallas, TX

6d•Hybrid

About The Position

The Title Express Specialist assists auto insurance companies with procuring vehicle titles and related paperwork. The role works with financial institutions and vehicle owners, analyzes and resolves issues involving aged or obsolete inventory, and handles high-priority or complex customer inquiries and complaints. It also involves preparing, organizing, signing, and notarizing transfer letters; packaging and mailing documents on time; and participating in additional projects such as cross-training, supporting the training department as a subject matter expert, and tracking common workload trends. The position reports onsite up to four times per week and requires residence in Dallas County, Texas. The specialist handles a call queue, creates and sends total loss packets according to state guidelines, follows up with owners, insureds, and lien holders for required or corrected documents, and sends revised packets as needed. The role includes reviewing uploaded documents for state compliance, launching “Okay to Pay” when necessary, monitoring and working a shared inbox, and resolving aged inventory to expedite file closure. The specialist may also serve as a direct point of contact for Copart sellers and perform other tasks assigned by management.

Requirements

High school degree.
Prior administrative, clerical, or document management experience.
Proficiency with basic office equipment and Microsoft products.
Ability to identify and analyze vehicle title documents according to company and state guidelines.
Ability to work closely with state DMVs and lien holder entities.
Problem-solving ability.
Ability to multitask and prioritize or delegate workflow.
Basic 10-key proficiency and basic math skills.
Ability to work in a fast-paced environment, independently, and as part of a team.
Excellent written and verbal communication skills.
Excellent customer service skills and attitude.
Fluent and effective English reading and writing skills.
Valid driver's license and reliable transportation for in-office reporting.
Must reside in Dallas County, Texas.

Nice To Haves

Notary Public commission, or willingness to obtain one.

Responsibilities

Assist auto insurance companies with procurement of vehicle titles and title paperwork.
Work with financial institutions and vehicle owners to resolve title-related matters.
Analyze and resolve issues related to aged or obsolete inventory.
Handle high-priority or complex customer inquiries and complaints.
Print, prepare, and organize special transfer letters for insurance companies.
Sign and notarize transfer letters in compliance with legal and company requirements.
Package and mail documents promptly and meet deadlines.
Participate in cross-training and assist the training department as a subject matter expert when needed.
Track and report common trends in daily workload.
Answer calls on the call queue, provide basic total-loss process information and claim updates, and direct callers to the appropriate party or team.
Create and send total loss packets and required documents according to state guidelines.
Follow up with owners or insureds and lien holders to obtain needed or corrected documents.
Send revised packets to owners or insureds as needed.
Meet internal cycle times and other auditable criteria.
Review uploaded documents for compliance with state guidelines.
Launch the “Okay to Pay” to the owner, insured, or lien holder when necessary.
Monitor and work a shared inbox, completing tasks and directives according to company policy, timelines, and contractual obligations.
Review and work aged inventory to expedite resolution and file closure.
Serve as a direct point of contact for Copart sellers when applicable.
Perform other tasks as assigned by management.