Title Clerk

Granite Credit Union•Millcreek, UT

1d•Onsite

About The Position

The Title Clerk manages vehicle titles, lien perfection, loan payoffs, and collateral documentation to protect Granite Federal Credit Union’s lienholder position. The role also supports Financial Solutions through delinquency outreach, payment arrangements, insurance tracking, and account resolution. It provides accurate, timely, and professional service to members and outside vendors while maintaining compliance with Credit Union policies and applicable regulations. The position is full-time, 40 hours per week, and is located at the Main Office in Millcreek, Utah. It reports to the Financial Solutions Manager.

Requirements

At least one year of financial institution experience.
High school diploma or equivalent.
Basic computer operating skills, including email and Microsoft Office.

Responsibilities

Apply Granite Credit Union Service Standards and Core Values to provide outstanding member service.
Process incoming vehicle titles with corresponding loans and secure the Credit Union’s lien position.
Process payoff payments from outside entities and send the corresponding titles to those entities.
Conduct audits or reviews of new accounts and file maintenance reports.
Assist with credit reporting disputes and charge-off packets.
Assist with indirect GAP claims and cancellation of loan products for indirect loans.
Maintain the vehicle title tracking program, assist credit grantors with title tracking, and mail reminder letters to customers with unperfected titles.
Conduct outbound calls on past-due accounts to secure payments or establish payment arrangements.
Document member communications, repayment agreements, and actions taken accurately.
Process customer transaction requests by telephone and in person promptly and professionally, referring customers to appropriate staff when needed.
Assist customers with title perfection and related subsequent actions.
Provide book values, loan payoffs, and loan rates; process loan payoffs; prepare lien releases; and deliver titles to the Register of Deeds for recording and lien releases.
Perfect liens on collateralized loans, including titles and UCC filings.
Maintain current files of each state's DMV recording rules, requirements, fees, and forms.
Contact customers or insurance agents to obtain or verify insurance information and coordinate with the insurance tracking vendor.
Assist members with loan extension requests and skip-payment eligibility options, explaining terms, eligibility, and potential impacts in accordance with Credit Union policies.
Keep member information and transactions confidential.
Maintain a secure, organized, and neat work area.
Maintain a professional and courteous attitude with employees, members, management, board members, and outside vendors.
Promote a professional appearance and attitude.
Attend meetings as required.
Perform related duties and projects as assigned.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.