Title Clerk

Granite Credit Union•Millcreek, UT

1d•Onsite

About The Position

The Title Clerk manages vehicle titles, lien perfection, loan payoffs, and collateral documentation to protect the Credit Union’s lienholder position. The role also supports Financial Solutions through delinquency outreach, payment arrangements, insurance tracking, and account resolution. It provides accurate, timely, and professional service to members and outside vendors while ensuring compliance with Credit Union policies and applicable regulations. The position processes and tracks titles, payoffs, lien releases, and collateral filings; assists members with title perfection and loan-related requests; and supports account audits, disputes, claims, and insurance tracking. It also conducts outbound delinquency calls, documents communications and repayment arrangements, and helps members understand loan extensions and skip-payment eligibility. The Title Clerk maintains confidentiality, secure and orderly work areas, professional conduct, and compliance with applicable policies and laws.

Requirements

At least one year of financial institution experience.
High school diploma or equivalent.
Basic computer operating skills, including email and Microsoft Office.
Ability to comply with company policies and procedures and applicable laws and regulations.
Ability to maintain confidentiality and provide professional, courteous service.

Responsibilities

Apply Granite Credit Union Service Standards and Core Values to provide outstanding member service.
Process incoming titles with corresponding loans and secure the Credit Union’s lien position.
Process payments from outside entities to pay off loans and send the corresponding titles to those entities.
Conduct audits or reviews of new accounts and file-maintenance reports.
Assist with credit-reporting disputes and charge-off packets.
Assist with indirect GAP claims and cancellation of loan products for indirect loans.
Maintain the vehicle title tracking program, assist credit grantors with title tracking, and mail reminder letters to customers with unperfected titles.
Make outbound calls on past-due accounts to obtain payments or establish payment arrangements.
Accurately document member communications, repayment agreements, and actions taken.
Process customer transaction requests by telephone and in person; refer customers to the appropriate staff member when unable to process a request.
Assist customers with title perfection and related follow-up actions.
Provide book values, loan payoffs, and loan rates; process loan payoffs; prepare lien releases; and deliver titles to the Register of Deeds for recording and lien releases.
Perfect liens on collateralized loans, including titles and UCC filings, and maintain current files of state DMV recording rules, requirements, fees, and forms.
Contact customers or insurance agents to obtain or verify insurance information and coordinate with the insurance-tracking vendor.
Assist members with loan-extension requests and skip-payment eligibility options, explaining terms, eligibility, and potential impacts in accordance with Credit Union policies.
Keep member information and transactions confidential and maintain a secure, organized, and neat work area.
Maintain a professional and courteous attitude with employees, members, management, board members, and outside vendors.
Attend meetings as required and perform related duties and projects as assigned.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.