Title Clerk

AutoNation • Irvine, CA

11d • $23 - $38 • Onsite

About The Position

The Title Clerk processes and maintains accurate title documentation, including vehicle title transfers, lien releases, incoming paper titles, and electronic lien and title custody records. The role supports daily title operations by reviewing documents for accuracy, managing title-related requests, preparing outbound correspondence, monitoring titles in transit, and maintaining timely records of outstanding title issues.

The Title Clerk is a key point of contact for title-related inquiries from dealers, internal departments, customers, third-party vendors, and state agencies. The position supports dealers through inbound and outbound communication, documents account activity, follows up on outstanding title requirements, and assists with resolving title exceptions. The clerk also cross-trains to support imaging, mail room, custody collateral, and front desk services.

Reporting to the Title Manager, this onsite role is based in Irving, Texas, and works with the Records & Custody Department, Remarketing Department, AutoNation dealerships, and internal Sales, Funding, Servicing, and Accounting teams. The successful candidate is detail-oriented, organized, self-directed, and demonstrates communication and problem-solving skills while following company policies, procedures, and applicable state and federal regulations. Compensation is $22.80–$38.01 per hour, depending on experience, qualifications, and relevant skills.

Requirements

• High school diploma or equivalent.
• Strong attention to detail, problem-solving, and organizational skills.
• Confidence handling escalated situations.
• Ability to read and interpret information in systems and documents.
• Strong analytical, written, verbal, and general communication skills.
• Ability to manage workload amid competing priorities.
• Ability to adjust to procedural changes and shifts in volume.
• Ability to work under time constraints and daily deadlines.
• Mental acuity to execute the duties of the position successfully.
• Effective client relationship and communication skills.
• Mid-level to advanced Excel skills.
• Web navigation and/or web-based application skills.
• Personal computer skills, including use of imaging software, Microsoft Word, Excel, and Outlook.
• 10-key calculator and QWERTY keyboard skills.
• Ability to lift boxes weighing up to 5 pounds.
• Must meet the company’s requirements for employment.

Nice To Haves

• Previous work experience in an office setting.
• Prior knowledge of the car dealership, automobile or auction industry, or DMV documents and terminology.

Responsibilities

• Prepare lien satisfactions and respond to requests from third-party companies.
• Review titling documents, including registrations and lien notices, for completeness and accuracy.
• Oversee title custody exceptions and follow up on needed title work or corrections.
• Support title activities, including aging titles and title perfections.
• Follow up on pending titles and title documents that have not been received within an appropriate timeframe.
• Generate outbound correspondence to dealer partners and third-party vendors regarding titles.
• Handle customer service requests related to titles.
• Work with other Custody team members to ensure title-related tasks are addressed promptly.
• Communicate with internal parties when collateral problems arise.
• Communicate with customers as needed to clarify requirements requested by the DMV.
• Perform special projects, audits, or related work as requested by the Title Manager or VP of Collateral & Document Custody.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in interactions with customers, coworkers, and suppliers.
• Follow company policies, procedures, and safety standards.

Benefits

• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED