Title Administrator

Carvana•Sterling, VA

10d•$19 - $20

About The Position

The Title Administrator reviews and processes automotive titles through the auction process in a customer-facing environment. The role reports to the Office Manager, Commercial Accounts Manager, or another designated manager. It involves assisting visitors and customers, applying relevant motor vehicle title rules, completing title transactions, maintaining records, and providing related administrative and customer service support.

Requirements

At least 1 year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.
Must be at least 18 years old and have a valid driver’s license that meets requirements.
Ability to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Ability to read, write, speak, and understand English.
Teamwork and collaboration skills with multiple departments, customers, and vendors.
Strong customer service skills and professional presence.
Analytical thinking and problem-solving skills.
Strong organizational skills and a high degree of safety focus.
Ability to multitask while maintaining attention to detail and work in a fast-paced environment.
Excellent verbal and written communication skills.
Data entry skills.

Nice To Haves

High school diploma or GED.
Notary certification.
Active state Department of Motor Vehicles certification for Title and Registration processing, if required for the location.

Responsibilities

Serve as the first point of contact for onsite visitors, including customers, vendors, and third-party visitors, and direct them as appropriate.
Assist customers at the front counter, primarily with title needs, and provide general customer service as needed.
Accept, review, and analyze titles for accuracy and completeness; identify corrections or additional documentation needed.
Apply local state Department of Motor Vehicle rules, regulations, and fee structures for buyers and sellers, including lien sale and out-of-state or country requirements, and communicate requirements to managers, customers, and team members.
Calculate estimated fees associated with title processes.
Complete titles for transfer between buyers and sellers according to jurisdictional requirements.
Submit requests for duplicate titles or other documentation.
Verify buyer, seller, and vehicle information in internal databases and title paperwork, including odometer readings, lien releases, customer status, and payment status.
Identify and prepare titles to send to customers.
Accurately enter and update information in internal databases.
Process payments without handling cash and verify flooring plan payments.
Maintain a filing system for titles and other documents.
Run and review reports, customer worksheets, vehicle inventory, and title lists.
Answer phones professionally, identify callers’ needs, respond or transfer calls to the appropriate department, and make outbound calls to customers regarding payment status and collections.
Perform other duties assigned by the designated manager.