Title Administrator

Carvana•Sterling, VA

About The Position

The Title Administrator reviews and processes automotive titles through the auction process in a customer-facing environment. The position reports to the Office Manager, Commercial Accounts Manager, or another designated manager. The role also provides front-office support to visitors and customers, maintains title-related records, processes payments and documentation, and performs other duties assigned by the designated manager. The work requires knowledge of applicable state Department of Motor Vehicle rules and requirements for title and registration processing, along with strong customer service, organization, communication, data-entry, and multitasking skills. The role involves both indoor and outdoor working conditions and light to medium physical activity.

Requirements

High school diploma or GED preferred.
One year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.
Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Must be able to read, write, speak, and understand English.
Strong customer service skills and professional presence.
Ability to collaborate with multiple departments, customers, and vendors.
Analytical thinking and problem-solving skills.
Strong organizational skills and a high degree of safety focus.
Ability to multitask while maintaining attention to detail and work in a fast-paced environment.
Excellent verbal and written communication skills.
Data entry skills.

Nice To Haves

High school diploma or GED.
Notary certification.
Active state Department of Motor Vehicles certification for Title and Registration processing may be required, depending on location.

Responsibilities

Act as the first point of contact for onsite visitors, including customers, vendors, and third-party visitors, and direct them as appropriate.
Assist customers at the front counter, primarily with title needs, and provide general customer service as needed.
Accept, review, and analyze titles for accuracy and completeness, and identify needed corrections or additional documentation.
Apply applicable state Department of Motor Vehicle rules, regulations, and fee structures for buyers and sellers, including lien sales and out-of-state or out-of-country requirements; communicate requirements to managers, customers, and team members.
Calculate estimated fees associated with title processes.
Complete title transfers between buyers and sellers according to jurisdictional requirements.
Submit requests for duplicate titles or other documentation.
Verify buyer, seller, and vehicle information in internal databases and title paperwork, including odometer readings, lien releases, and customer and payment status.
Identify and prepare titles to send to customers.
Accurately enter and update information in internal databases.
Process payments without handling cash and verify flooring plan payments.
Maintain a filing system for titles and other documents.
Run and review reports, customer worksheets, vehicle inventory, and title lists to identify issues.
Answer phones professionally, determine callers’ needs, respond, or transfer calls to the appropriate department.
Make outbound calls to customers regarding payment status and collections.
Perform other duties assigned by the designated manager.