Tire Sales and Service Advisor

Sun Auto Tire and Service•Kenner, LA

About The Position

Delta World Tire is an independent tire dealer with more than 30,000 tires in stock, offering tires, automotive repair, and preventative maintenance. The Tire Sales and Service Advisor sells and promotes the company’s products and services while following store standards and expectations. The role involves identifying customers’ vehicle service needs, explaining recommendations, preparing quotes, keeping customers updated, and supporting a positive service experience.

Requirements

Professional appearance.
Proven ability to work in a process-driven environment.
Possess a valid driver’s license or obtain one within 30 days of hire.
Ability to work at least five days per week, including Saturdays.

Nice To Haves

Prior experience as a Service Advisor is helpful but not required.

Responsibilities

Greet customers promptly and courteously in person and by telephone using standardized customer service techniques.
Listen to and document customers’ concerns; inspect vehicles and review service history to identify and verify service needs.
Recommend services appropriate to the advisor’s level of knowledge and clearly communicate technicians’ additional recommendations.
Document all recommendations in the customer file.
Promote appropriate services, parts, and accessories by demonstrating an understanding of the products and related service requirements.
Provide accurate quotes, including service costs and completion times, for customer-approved work.
Update customers throughout the day on service status.
Cash out customer tickets according to procedures, review completed multi-point inspections, and explain applicable warranties.
Make post-repair and declined-service follow-up calls to support customer satisfaction.
Track new returns, core returns, and warranty parts for individual customers.
Perform other duties as assigned.