Tire Sales and Service Advisor

Sun Auto Tire and Service•Kenner, LA

About The Position

Delta World Tire is an independent tire dealer that also provides automotive repair and preventative maintenance. The Tire Sales and Service Advisor sells and promotes the company’s products and services while following store standards and expectations. The role involves understanding customers’ vehicle service needs, recommending appropriate services, communicating estimates and updates, and supporting customer satisfaction throughout the service process.

Requirements

Professional appearance and proven ability to work in a process-driven environment.
Possess a valid driver’s license or obtain one within 30 days of the hire date.
Ability to work a minimum of five days, including Saturdays.

Nice To Haves

Prior experience as a Service Advisor is helpful but not required.

Responsibilities

Greet customers promptly and professionally in person and by telephone using the company’s standardized customer service techniques.
Listen to and document customer concerns, inspect vehicles, and consult service history to identify and verify service needs.
Recommend services within the appropriate level of knowledge and clearly communicate technician recommendations so customers can make informed decisions.
Document all service recommendations in the customer file.
Promote appropriate services, parts, and accessories by demonstrating knowledge of the products and related service requirements.
Provide accurate quotes, including costs and completion times, for customer-approved services.
Update customers throughout the day on the status of their services.
Follow checkout procedures, review completed multi-point inspections, and explain applicable warranties.
Make post-repair and declined-service follow-up calls to ensure customer satisfaction.
Track new returns, core returns, and warranty parts for individual customers.
Perform other duties as assigned.