(USA) Tire & Battery Technician - Automotive

Walmart • Muskegon, MI

11d • $19 - $27 • Onsite

About The Position

As a Tire and Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department, helping deliver a positive member experience. You will collaborate with associates to meet members’ expectations, perform tire and battery services, operate equipment and point-of-sale systems, and maintain department safety, compliance, inventory, and service standards. The role also involves supporting and mentoring team members, using digital tools and handheld technology, addressing member needs and concerns, and following company policies and values.

Requirements

• Valid state-issued driver's license.
• Must be at least 18 years of age.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
• Provide safe and efficient customer service while following safety protocols, compliance requirements, tire and battery industry guidelines, and service standards.
• Demonstrate knowledge of tire and battery products, equipment, TPMS, product specifications, and seasonality.
• Use point-of-sale systems, phone and in-person selling techniques, digital tools, handheld technology, and other systems to support sales, service, safety, and training.
• Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
• Operate cash registers and process transactions.
• Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
• Report complaints, safety hazards, and problems with products, services, or work areas.
• Complete required paperwork, logs, and other documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Model high-quality service and act as a brand advocate for the member experience in the Tire and Battery Center.
• Support training and development of team members and foster respectful, supportive, and team-oriented working relationships.
• Follow company policies, procedures, ethics, and integrity standards, including use of the Open Door Policy and applicable action plans.
• Complete assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
• Promote a culture of belonging, accountability, integrity, customer-first service, continuous improvement, and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, including tuition, books, and fees for eligible full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed