(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas, helping deliver a positive member experience. You work collaboratively with associates to meet member expectations and support sales and service requests. The role involves using service equipment and digital tools, operating cash registers, processing transactions, maintaining inventory and safety standards, and helping members make purchasing decisions. You also support and train team members, communicate issues and supply needs, and follow company policies, procedures, and standards of ethics and integrity.
Requirements
- Valid state-issued driver's license.
- Must be at least 18 years of age.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if hired.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates about tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service while developing interpersonal and communication skills.
- Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operating procedures, and product specifications.
- Use knowledge of TPMS, product seasonality, Point of Sale systems, and in-person and phone selling techniques.
- Use digital tools and handheld technology to plan and drive sales, improve service, respond to safety alerts, access product and training information, and make business decisions.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions; maintain accurate inventory and audit, safety, and compliance standards.
- Report complaints, safety hazards, product or service problems, and work-area issues; complete required paperwork, logs, and other documentation.
- Package, label, and store merchandise according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service, develop and mentor team members, and support training in a respectful, supportive, and team-oriented manner.
- Follow company policies, procedures, and ethical standards, including using the Open Door Policy and applicable action plans.
- Complete work assignments by setting priorities, collaborating with others, communicating progress, and adapting to change and feedback.
- Support a respectful and inclusive workplace, act with integrity, serve customers and members, and pursue continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for listed programs.
- Performance-based bonus awards.
- Additional premiums may be paid in specific circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
