(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and help deliver a positive member experience. You will collaborate with other associates to meet members’ expectations, support service requests, and maintain the department’s equipment, inventory, safety, and compliance standards. The role includes using digital tools and point-of-sale systems to support sales and service, processing transactions, maintaining records, communicating supply needs and problems, and helping members make purchasing decisions. You will also educate, train, and mentor team members while modeling respectful, ethical, customer-focused service and adapting to new tools, technologies, and procedures.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required training and assessments within the prescribed time period if offered the position.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service while applying tire and battery safety protocols, industry guidelines, service standards, equipment operations, TPMS knowledge, product specifications, and seasonal product knowledge.
- Use point-of-sale systems, handheld technology, and other digital tools to support sales, service, safety decisions, associate engagement, and training.
- Communicate equipment, tool, and supply needs to the Tire & Battery Center Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain the physical work area, inventory, audit, safety, and compliance standards; report complaints, hazards, and problems with products, services, or work areas.
- Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve member issues and concerns.
- Advocate for the brand and model high-quality member service; support, train, develop, and mentor team members.
- Complete work assignments and priorities by collaborating with relevant stakeholders, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
- Follow company policies, procedures, and ethics standards; promote integrity, accountability, inclusion, teamwork, and customer-first service.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education program, including tuition, books, and fees for eligible associates.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
