(USA) Tire & Battery Technician - Automotive

Sam's West•Northlake, IL

9d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and help deliver a positive member experience. You will work collaboratively with other associates to meet member expectations. The role involves applying tire and battery industry knowledge, safety and compliance procedures, service standards, and equipment operations; using digital tools and systems; processing transactions; maintaining inventory and documentation; and assisting members with purchasing decisions and service concerns. You will model high-quality service, support and mentor team members, and contribute to a respectful, supportive, and team-oriented workplace. You are expected to follow company policies and standards of ethics and integrity, complete work assignments and required training, communicate progress and improvement opportunities, and adapt to new tools, changing priorities, and feedback.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Successfully complete all job-required training and assessments within the prescribed time period if hired.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, seasonality, and point-of-sale systems.
Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make business decisions related to services, safety alerts, products, applications, and training.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders; operate cash registers and process transactions.
Maintain the physical work area and uphold inventory, audit, safety, and compliance standards; report complaints, hazards, and problems with products, services, or work areas.
Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve member issues and concerns.
Model high-quality member service, act as a brand advocate, and help train, develop, and mentor team members.
Follow company policies, procedures, ethics standards, and action plans, and use the Open Door Policy as applicable.
Complete assignments and priorities by collaborating with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
Promote a respectful, inclusive, supportive, and team-oriented workplace; recognize others' contributions and help strengthen the team.
Act with integrity, put customers and members first, make informed decisions, support continuous improvement, and adapt to change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefit program through Live Better U, including tuition, books, and fees for eligible programs.