(USA) Tire & Battery Technician - Automotive

Walmart•Miami, FL

19d•$20 - $28•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and help deliver value to members. You will collaborate with associates to meet member expectations. The role includes supporting sales and service requests; applying tire, battery, safety, and compliance knowledge; using digital tools and equipment; processing transactions and inventory; maintaining documentation and work areas; helping members make purchasing decisions; resolving concerns; and supporting the training and development of team members. Technicians are expected to model respectful, team-oriented service, follow company policies and standards of ethics and integrity, and contribute to continuous improvement.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
Provide safe, efficient customer service and develop effective interpersonal communication.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
Use Point of Sale systems and phone and in-person selling techniques.
Use handheld technology and digital systems to plan and support sales, improve the service experience, and make decisions related to services, safety alerts, product information, applications, and training.
Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain accurate inventory, audit, safety, and compliance standards; report complaints, hazards, and problems with products, services, or work areas.
Complete paperwork, logs, and other required documentation; package, label, and store merchandise according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and act as a brand advocate for the member experience in the Tire & Battery Center.
Assist with training team members and help develop, influence, and inspire others in a respectful, supportive, team-oriented manner.
Follow company policies, procedures, and ethical standards, including use of the Open Door Policy and applicable action plans.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Build trusting relationships, recognize others’ contributions, support belonging, and help develop and mentor others.
Put customers and members first, make decisions using reliable information, and consider how work affects team outcomes.
Learn, adapt to change and feedback, use new technologies and skills, and support continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.