About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and help deliver a positive member experience. You will collaborate with associates to meet member expectations, provide tire and battery services, and support the department’s sales, safety, inventory, and compliance operations. The role involves using service equipment and digital tools, assisting members with purchasing decisions, and helping train and mentor team members.

Requirements

  • Valid state-issued driver's license.
  • Must be 18 years of age or older.
  • Must successfully complete all job-required training and assessments within the prescribed time period if hired.

Nice To Haves

  • Experience in the auto service industry.
  • Retail experience.

Responsibilities

  • Collaborate with team members to fulfill sales and service requests, share knowledge of tools, tasks, and resources, and mentor new technicians.
  • Provide safe, efficient customer service and communicate effectively with members and associates.
  • Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment procedures, and product specifications.
  • Use Point of Sale systems, handheld technology, and other digital tools to support sales, service, safety, training, and business decisions.
  • Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
  • Operate cash registers and process transactions.
  • Maintain accurate inventory, audit, safety, and compliance standards; complete required paperwork, logs, and other documentation.
  • Package, label, and store merchandise according to company policies and procedures.
  • Identify member needs, assist with purchasing decisions, and resolve member issues and concerns.
  • Report complaints, safety hazards, product or service problems, and issues in work areas.
  • Model high-quality service, support a respectful and team-oriented workplace, and help train, develop, and mentor associates.
  • Follow company policies, procedures, ethics standards, and business processes; communicate progress and recommend improvements.
  • Adapt to new tools, technologies, priorities, and feedback, and support team members through change.

Benefits

  • Medical, vision, and dental coverage.
  • 401(k), stock purchase, and company-paid life insurance.
  • Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
  • PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Company-paid education benefit through Live Better U, including eligible programs from high school completion to bachelor's degrees and short-form certificates.
  • Performance-based bonus awards.
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