About The Position

As a Tire and Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and collaborate with other associates to meet members’ expectations. The role includes tire and battery service knowledge, customer assistance, equipment and inventory management, sales transactions, and compliance with safety and company policies. You will use digital tools and systems to support service, sales, safety, and associate engagement, and help train and mentor team members.

Requirements

  • Valid state-issued driver's license.
  • Must be 18 years of age or older.
  • Must successfully complete all job-required training and assessments within the prescribed time period if hired.

Nice To Haves

  • Auto service industry experience.
  • Retail experience.

Responsibilities

  • Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
  • Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
  • Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make timely decisions about services, safety alerts, product information, applications, and training.
  • Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
  • Operate cash registers and process transactions while working hands-on in the physical service area.
  • Maintain accurate inventory and follow audit, safety, and compliance standards; report complaints, hazards, and problems with products, services, or work areas.
  • Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
  • Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
  • Advocate for the brand by valuing members’ experience and modeling high-quality service and products.
  • Support training, development, and mentoring of team members, and help address roadblocks to their success.
  • Follow company policies, procedures, standards of ethics, and integrity; use the Open Door Policy and apply related action plans.
  • Complete assignments and priorities by collaborating with managers, coworkers, customers, and business partners; identify deadlines and expectations, communicate progress, recommend improvements, and adapt to change and feedback.
  • Promote respect, inclusion, teamwork, trust, and effective communication; recognize others’ contributions and accomplishments.
  • Act with integrity, accountability, humility, honesty, fairness, and transparency, and support Walmart’s goal of becoming a regenerative company.
  • Serve customers and members, make decisions based on reliable information, and consider how work affects the team and stakeholders.
  • Show curiosity, learn new skills and technologies, take calculated risks, and drive continuous improvement.

Benefits

  • Competitive pay and performance-based bonus awards.
  • Medical, vision, and dental coverage.
  • 401(k), stock purchase, and company-paid life insurance.
  • Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.
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