About The Position

As a Tire & Battery Center Technician, you provide safe and efficient service in the sales and service areas of the department and help deliver value to members. You work collaboratively with associates to meet member expectations. The role involves supporting sales and service requests, educating and mentoring associates, and applying knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, products, and Point of Sale systems. You use digital tools and handheld technology to plan and support sales, service, safety, and training. You also help maintain equipment, supplies, inventory, records, and compliance standards; operate cash registers and process transactions; assist members with purchasing decisions; and report complaints, hazards, and product or service issues. The position emphasizes respectful teamwork, integrity, customer service, continuous improvement, and adapting to change.

Requirements

  • Valid state-issued driver's license.
  • Must be 18 years of age or older.
  • Must successfully complete all job-required training and assessments within the prescribed time period.

Nice To Haves

  • Auto service industry experience.
  • Retail experience.

Responsibilities

  • Collaborate with team members to fulfill sales and service requests and provide safe, efficient customer service.
  • Educate associates about tools, tasks, and resources, and mentor new technicians.
  • Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
  • Use Point of Sale systems, phone and in-person selling techniques, handheld technology, and digital tools to support sales, service, safety, and training.
  • Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
  • Operate cash registers, process transactions, and perform hands-on work in the physical service area.
  • Maintain accurate inventory, audit, safety, and compliance standards; complete paperwork, logs, and other required documentation.
  • Report complaints, safety hazards, and problems involving products, services, and work areas.
  • Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
  • Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
  • Model high-quality service, support training, and help develop and mentor team members.
  • Follow company policies, procedures, ethics, and integrity standards, including using the Open Door Policy.
  • Complete assignments by setting priorities, meeting deadlines, communicating progress, collaborating with others, and recommending improvements.
  • Support a respectful, inclusive, and team-oriented workplace; act with integrity, serve members, and pursue continuous improvement.

Benefits

  • Competitive pay and performance-based bonus awards.
  • Medical, vision, and dental coverage.
  • 401(k), stock purchase, and company-paid life insurance.
  • Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
  • PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
  • Short-term and long-term disability.
  • Company discounts.
  • Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.
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