(USA) Tire & Battery Technician - Automotive

Walmart•Waterloo, IA

13d•$19 - $27•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas of the department and help deliver a positive member experience. You will work collaboratively with other associates to meet members’ expectations. The role includes assisting with sales and service requests, applying safety and compliance protocols, operating department equipment and systems, and maintaining the physical work area and its inventory. You will also support and mentor team members, communicate needs and problems to the TBC Lead, and uphold company policies, standards, and values.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, provide safe and efficient customer service, educate associates on tools, tasks, and resources, and mentor new technicians.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
Use Point of Sale systems, phone and in-person selling techniques, handheld technology, and other digital tools to support sales, service, safety, and associate engagement.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders; operate cash registers and process transactions.
Maintain the physical work area and accurate inventory, audit, safety, and compliance standards; report complaints, hazards, and problems involving products, services, or work areas.
Complete required paperwork, logs, and other documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and act as a brand advocate; support, train, develop, and mentor team members in a respectful, supportive, and team-oriented manner.
Comply with company policies, procedures, and ethics standards, including using the Open Door Policy and following related action plans.
Complete assigned work and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Promote a respectful and inclusive workplace, build trusting relationships, communicate positively, recognize others’ contributions, and hold oneself and others accountable.
Serve customers and members, make decisions based on reliable information, learn and adapt to change, and support continuous improvement and the use of new technologies.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees and certificates.
Performance-based bonus awards.
Possible additional hourly premiums based on schedule, facility, season, or specific work performed.