(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with other associates to meet members’ expectations. The role includes serving members, supporting sales and service requests, operating department equipment and systems, maintaining inventory and documentation, and helping train and support team members. The technician is expected to follow company policies, safety and compliance standards, and ethical practices while contributing to a respectful, customer-focused, and continuously improving workplace.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required training and assessments within the prescribed time period if selected.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service and communicate effectively with members and coworkers.
- Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonal products.
- Use Point of Sale systems and phone and in-person selling techniques.
- Use handheld technology and digital systems to support sales, service, safety, product information, and training decisions.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain accurate inventory, audit, safety, and compliance standards; report complaints, hazards, and problems involving products, services, or work areas.
- Complete required paperwork, logs, and other documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service and support the member experience; help train and mentor team members.
- Follow company policies, procedures, standards of ethics, and related action plans; use the Open Door Policy as applicable.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
- Promote a respectful, supportive, inclusive, and team-oriented workplace; build relationships and recognize others’ contributions.
- Act with integrity and accountability, serve customers and members, and support continuous improvement and learning.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase benefit.
- Company-paid life insurance.
- Paid time off, including PTO and/or PPTO for eligible uses such as vacation, sick leave, and holidays.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
