(USA) Tire & Battery Technician - Automotive

Sam's East•Winterville, NC

41d•Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department. You will work collaboratively with other associates to ensure the club meets the member’s expectations. This role involves leveraging digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. You will also be responsible for communicating equipment, tools, and supplies needs, tracking and monitoring returns and special orders, operating cash registers, processing transactions, and working hands-on in the physical area. Maintaining accurate inventory, auditing safety and compliance standards, reporting complaints, safety hazards, and problems, and completing required documentation are also key aspects of this position. You will identify member needs, assist with purchasing decisions, and resolve issues and concerns. The role also emphasizes being a brand advocate, developing, influencing, and inspiring others, and complying with company policies, procedures, and standards of ethics and integrity. You will complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, and identifying priorities, deadlines, and expectations. Adapting to and learning from change, difficulties, and feedback is also crucial.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within a prescribed time period.

Nice To Haves

Auto service industry experience
Retail Experience

Responsibilities

Collaborates with team members to fulfill sales and service requests.
Educates other associates on tools, tasks, and resources.
Mentors new technicians.
Communicates and develops interpersonal skills for providing safe and efficient customer service.
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
Demonstrates knowledge of Point of Sale systems, phone, and in-person selling techniques.
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
Utilizes hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
Adapts to new tools and encourages others to use them.
Communicates equipment, tools, and supplies needs to the TBC Lead.
Tracks and monitors returns and special orders.
Operates cash registers and processes transactions.
Works hands-on in the physical area.
Maintains accurate inventory.
Audits safety and compliance standards.
Reports TBC complaints, safety hazards, and problems with products, services, and work areas.
Completes paperwork, logs, and other required documentation.
Ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
Identifies member needs.
Assists members with purchasing decisions and resolves issues and concerns.
Acts as a brand advocate by valuing the members' experience in the TBC area and modeling high-quality service and products.
Develops, influences, and inspires others for working in a style that is respectful, supportive, and team-oriented.
Understands roadblocks and assists in training team members.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans.
Uses the Open Door Policy and applies these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources.
Collaborates with managers, coworkers, customers, and other business partners.
Identifies priorities, deadlines, and expectations.
Carries out tasks, communicates progress and information.
Determines and recommends ways to address improvement opportunities.
Adapts to and learns from change, difficulties, and feedback.
Embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Helps to attract the best talent.
Works as a team, builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others.
Recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information.
Balances short- and long-term priorities and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn.
Takes calculated risks and demonstrates courage and resilience.
Drives continuous improvements.
Is open to and uses new technologies and skills.
Supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO (Paid Time Off/Personal Paid Time Off)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (company-paid education benefit program for full-time and part-time associates)