(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas and work collaboratively with associates to meet members’ expectations. The role involves assisting members with purchasing decisions, resolving concerns, and delivering high-quality customer service while following safety, compliance, and company standards. You will use knowledge of tire and battery services, equipment, products, and TPMS systems; operate point-of-sale systems and other digital tools; process transactions; monitor inventory, returns, and special orders; and maintain accurate records. You will also communicate equipment and supply needs, report hazards and service issues, and help train, mentor, and support team members. The position emphasizes respectful collaboration, integrity, continuous improvement, and putting members first.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required training and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests and provide safe, efficient customer service.
- Educate associates on tools, tasks, and resources, and mentor new technicians.
- Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and product seasonality.
- Use point-of-sale systems, phone, and in-person selling techniques.
- Use handheld technology and digital systems to support sales, service, safety, product information, and training.
- Communicate equipment, tools, and supply needs to the TBC Lead.
- Track and monitor returns and special orders; operate cash registers and process transactions.
- Maintain accurate inventory and audit, safety, and compliance standards.
- Report complaints, safety hazards, and problems involving products, services, or work areas.
- Complete required paperwork, logs, and other documentation.
- Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service and support training and development of team members.
- Follow company policies, procedures, ethics, and integrity standards, including use of the Open Door Policy.
- Complete work assignments and priorities by coordinating with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
- Build respectful, supportive, and trusting team relationships; recognize and help develop others.
- Put customers and members first, make informed decisions, and support continuous improvement and adaptation to change.
Benefits
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education through Live Better U, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
