(USA) Tire & Battery Technician - Automotive

Sam's East • Saint Louis, MO

41d • Onsite

About The Position

As a Tire & Battery Center Technician, you will work to provide safe and efficient service in both the sales and service areas of the department. You will work collaboratively with other associates to ensure the club meets the member’s expectations. This role involves leveraging digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. You will also be responsible for communicating equipment, tools, and supplies needs, tracking and monitoring returns and special orders, operating cash registers, processing transactions, and working hands-on in the physical area. Maintaining accurate inventory, auditing safety and compliance standards, reporting complaints, and identifying member needs are also key aspects of this position. The role emphasizes being a brand advocate, valuing the member's experience, and developing, influencing, and inspiring others. You will comply with company policies, procedures, and standards of ethics and integrity, and complete work assignments and priorities by using policies, data, and resources. Embracing differences, creating a workplace where associates feel seen, supported, and connected, and strengthening the team by helping, developing, and mentoring others are core values. Acting with integrity, maintaining the highest standards, and serving customers and members by putting them first are essential. Making decisions based on reliable information, balancing priorities, and striving for excellence through curiosity, learning, calculated risks, and continuous improvement are also expected.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within a prescribed time period.

Nice To Haves

• Auto service industry experience
• Retail Experience

Responsibilities

• Collaborate with team members to fulfill sales and service requests.
• Educate other associates on tools, tasks, and resources.
• Mentor new technicians.
• Communicate and develop interpersonal skills for providing safe and efficient customer service.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
• Demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques.
• Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
• Utilize hand-held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
• Adapt to new tools and encourage others to use them.
• Communicate equipment, tools, and supplies needs to the TBC Lead.
• Track and monitor returns and special orders.
• Operate cash registers and process transactions.
• Work hands-on in the physical area.
• Maintain accurate inventory.
• Audit safety and compliance standards.
• Report TBC complaints, safety hazards, and problems with products, services, and work areas.
• Complete paperwork, logs, and other required documentation.
• Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
• Identify member needs and assist members with purchasing decisions.
• Resolve issues and concerns.
• Be a brand advocate by valuing the members experience in the TBC area and modeling high-quality service and products.
• Develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented.
• Understand roadblocks and assist in training team members.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans.
• Use the Open Door Policy and apply these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources.
• Collaborate with managers, coworkers, customers, and other business partners.
• Identify priorities, deadlines, and expectations.
• Carry out tasks, communicate progress and information.
• Determine and recommend ways to address improvement opportunities.
• Adapt to and learn from change, difficulties, and feedback.
• Embrace differences in people, cultures, ideas, and experiences.
• Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Create opportunities for all associates to thrive and perform.
• Help to attract the best talent.
• Work as a team and build strong and trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others.
• Recognize others' contributions and accomplishments.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information.
• Balance short and long-term priorities.
• Consider how own work impacts the teams ability to deliver on our purpose for all stakeholders.
• Display curiosity and a desire to learn.
• Take calculated risks and demonstrate courage and resilience.
• Drive continuous improvements.
• Be open to and use new technologies and skills.
• Support others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed