x (USA) Tire & Battery Technician - Automotive

Walmart • Rochester, MN

6d • $20 - $28 • Onsite

About The Position

As a Tire & Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas and help deliver a positive member experience. You collaborate with other associates to meet members’ expectations. The role involves applying safety and compliance protocols, tire and battery service standards, equipment operation, product knowledge, and customer-service practices. It also includes using digital tools and systems, handling sales transactions and inventory, maintaining required records, and supporting and training team members.

Requirements

• Valid state-issued driver's license.
• Must be at least 18 years of age.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
• Provide safe and efficient customer service while developing interpersonal and communication skills.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
• Use Point of Sale systems and phone and in-person selling techniques.
• Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make business decisions related to services, safety alerts, products, applications, and training.
• Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
• Operate cash registers and process transactions.
• Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
• Report complaints, safety hazards, and problems with products, services, and work areas; complete required paperwork, logs, and documentation.
• Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Model high-quality service and products, advocate for the member experience, and help train team members.
• Follow company policies, procedures, and standards of ethics and integrity, including related action plans and the Open Door Policy.
• Complete work assignments and priorities by using policies, data, and resources; collaborating with stakeholders; identifying priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
• Promote an inclusive and respectful workplace, build trusting team relationships, communicate positively, and help develop and recognize others.
• Act with integrity and accountability, serve customers and members, make decisions using reliable information, and support continuous improvement and learning.

Benefits

• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off (PTO and/or PPTO)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
• Performance-based bonus awards

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed