(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and collaborate with associates to meet members’ expectations. The role involves advising members, supporting sales and service requests, operating equipment and point-of-sale systems, maintaining inventory and documentation, and upholding safety, compliance, and service standards. Technicians use digital tools and handheld technology to support sales, service, safety, product information, and training. They communicate equipment and supply needs, report complaints and hazards, assist with training and mentoring, and contribute to a respectful, supportive, team-oriented workplace. The role also requires applying company policies and ethical standards and adapting to changing tools, priorities, and feedback.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service while demonstrating knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, product specifications, and seasonality.
- Use point-of-sale systems, phone and in-person selling techniques, handheld technology, and digital tools to support sales, service, safety, product information, and training.
- Communicate equipment, tools, and supply needs to the TBC Lead; track returns and special orders; operate cash registers and process transactions.
- Maintain the physical work area, inventory, audit, safety, and compliance standards; report complaints, hazards, and product, service, or work-area problems.
- Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service and the member experience; support training and mentor, develop, and encourage other team members.
- Comply with company policies, procedures, and standards of ethics and integrity, including applying related action plans and using the Open Door Policy.
- Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Build respectful, trusting team relationships, recognize others’ contributions, act with integrity, put customers and members first, and support continuous improvement and adoption of new technologies.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), which may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education program, including tuition, books, and fees for eligible full-time and part-time associates.
- Performance-based bonus awards.
- Additional premiums may apply in specific circumstances.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
