(USA) Tire & Battery Technician - Automotive

Walmart • Glendora, CA

1d • Onsite

About The Position

As a Tire & Battery Center Technician, you provide safe and efficient service in both the sales and service areas of the department, helping deliver a positive member experience. You collaborate with other associates to meet members’ expectations and support department operations.

The role involves applying tire and battery safety and compliance protocols, industry guidelines, service standards, equipment operation, TPMS knowledge, and product specifications. You use digital tools and systems to support sales, service, safety, training, and business decisions. You also assist members with purchasing decisions, resolve concerns, maintain inventory and documentation, and help train and mentor other technicians.

Technicians are expected to follow company policies and standards of ethics and integrity; work respectfully and collaboratively; put customers and members first; and support continuous improvement and the adoption of new tools and skills.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, share knowledge of tools and resources, mentor new technicians, and provide safe and efficient customer service.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
• Use Point of Sale systems and phone and in-person selling techniques.
• Use handheld technology and other digital systems to support sales, improve service, respond to safety alerts, access product and training information, and make immediate business decisions.
• Communicate equipment, tool, and supply needs to the TBC Lead; track returns and special orders; operate cash registers; and process transactions.
• Maintain the physical work area, accurate inventory, audit, safety, and compliance standards, and complete required paperwork, logs, and documentation.
• Report complaints, safety hazards, product or service problems, and work-area issues.
• Package, label, and store merchandise according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Advocate for the brand and model high-quality service, while helping train, develop, and mentor team members.
• Follow company policies, procedures, standards of ethics and integrity, and related action plans; use the Open Door Policy.
• Complete assignments and priorities by coordinating with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
• Promote a respectful, supportive, and inclusive workplace; build trusting relationships and recognize others’ contributions.
• Put customers and members first, make decisions using reliable information, and support continuous improvement and change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, with benefits including parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed