(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with associates to meet members’ expectations. The role includes assisting members with purchasing decisions, processing transactions, maintaining equipment and inventory, following safety and compliance standards, and supporting the training and development of team members. Technicians use digital tools and systems to support service, sales, safety, and business decisions, and are expected to model high-quality member service and the company’s values.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service and develop effective interpersonal communication.
- Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
- Use Point of Sale systems and phone and in-person selling techniques.
- Use handheld technology and other digital tools to plan and drive sales, improve service, support associate engagement, and make timely decisions about services, safety alerts, products, applications, and training.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
- Report complaints, safety hazards, product or service problems, and work-area issues.
- Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service, support and train team members, and help create a respectful, supportive, and team-oriented work environment.
- Follow company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and completing assigned work in line with priorities and expectations.
- Collaborate with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
- Support a culture of belonging, teamwork, integrity, customer service, continuous improvement, and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or paid protected time off, with eligibility and amounts depending on job classification and length of employment.
- Parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
