(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with other associates to meet members’ expectations. The role involves helping members make purchasing decisions, processing transactions, maintaining equipment and inventory, and supporting a safe, compliant, and positive service experience. Technicians use digital tools and business systems to support sales, service, safety, product information, and training. They communicate supply and equipment needs, monitor returns and special orders, complete required documentation, and help train and mentor associates. The role also includes promoting respectful teamwork, acting with integrity, putting members first, and adapting to changing tools and priorities.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe and efficient customer service using knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, product specifications, and seasonal needs.
- Use Point of Sale systems, phones, in-person selling techniques, handheld technology, and other digital tools to support sales and service decisions.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain the physical work area and uphold accurate inventory, audit, safety, and compliance standards.
- Report complaints, safety hazards, and issues with products, services, or work areas.
- Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service, support a respectful and team-oriented workplace, and help train and develop team members.
- Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy and complete assigned work according to priorities, deadlines, and expectations.
- Support continuous improvement, learn and use new technologies and skills, and adapt to change and feedback.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off and/or paid protected time off, with amounts depending on job classification and length of employment.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education through Live Better U, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
- Performance-based bonus awards.
- Potential hourly premiums depending on schedule, facility, season, or work performed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
