(USA) Tire & Battery Technician - Automotive

Walmart • Cicero, IL

19d • Onsite

About The Position

As a Tire & Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas while helping deliver value to Sam’s Club members. You collaborate with associates to meet member expectations, demonstrate knowledge of safety and service standards, and use department tools and digital systems to support sales and service. The role includes hands-on work in the physical service area, customer assistance, equipment and inventory responsibilities, and supporting the development of other technicians.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
• Provide safe and efficient customer service using knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
• Use Point of Sale systems, phone and in-person selling techniques, and digital tools to plan and support sales, service, associate engagement, and business decisions.
• Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders; operate cash registers and process transactions.
• Work hands-on in the physical service area and maintain accurate inventory, audit, safety, and compliance standards.
• Report complaints, safety hazards, product or service problems, and issues in work areas; complete required paperwork, logs, and documentation.
• Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Model high-quality member service and act as a brand advocate; help train, develop, influence, and mentor team members.
• Follow company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
• Complete assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
• Promote a respectful, inclusive, supportive, and team-oriented workplace, and uphold the company’s values and standards of integrity, customer service, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates, with tuition, books, and fees covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed