(USA) Tire & Battery Technician - Automotive

Walmart•Calumet City, IL

1d•Onsite

About The Position

As a Tire & Battery Center Technician, you provide safe and efficient service in the sales and service areas of the department, helping deliver a positive member experience. You collaborate with associates to meet members’ expectations, maintain service and safety standards, and support the department’s daily operations. The role includes providing tire and battery service, assisting members with purchasing decisions, operating equipment and point-of-sale systems, handling transactions and inventory, and using digital tools to support sales, service, training, and safety. Technicians also communicate equipment and supply needs, complete required records, report hazards and service issues, and help train and mentor team members. The position requires a valid state-issued driver’s license and candidates must be at least 18 years old. Required job training and assessments must be completed within the prescribed time period. Preferred qualifications include auto service industry or retail experience. The hourly wage range is $20.50 to $28.50, with possible premiums in specified circumstances.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if hired.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
Provide safe and efficient customer service using interpersonal and communication skills.
Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operating procedures, and product specifications.
Demonstrate knowledge of tire pressure monitoring systems (TPMS), product seasonality, point-of-sale systems, and phone and in-person selling techniques.
Use digital tools and handheld technology to plan and support sales, improve the service experience, and make business decisions related to services, safety alerts, product information, product applications, and training.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, and work areas.
Complete paperwork, logs, and other required documentation.
Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality member service, act as a brand advocate, and help train, develop, and mentor team members.
Comply with company policies, procedures, and ethics and integrity standards, including using the Open Door Policy and applying related action plans.
Complete work assignments and priorities by collaborating with managers, coworkers, customers, and business partners; communicating progress; and recommending improvements.
Promote a respectful, supportive, inclusive, and team-oriented workplace; build relationships and recognize others’ contributions.
Act with integrity and accountability, put customers and members first, make decisions using reliable information, and pursue continuous improvement and learning.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates; tuition, books, and fees are covered for eligible programs.