(USA) Tire & Battery Technician - Automotive

Walmart•Charlotte, NC

9d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas, working collaboratively with associates to meet members’ expectations. The role involves helping members with purchasing decisions and service concerns, operating department equipment and point-of-sale systems, maintaining inventory and compliance standards, and supporting other technicians through training and mentoring. You will use digital tools and handheld technology to make decisions related to services, safety alerts, product information, applications, and training. The position also includes completing required documentation and following company policies, procedures, safety standards, and ethical expectations. The hourly wage range is $20.00 to $28.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances, based on factors such as schedule, facility, season, or work performed. The actual hourly rate will meet or exceed the applicable minimum wage for the job location.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
Provide safe and efficient customer service while building interpersonal skills.
Follow safety and compliance protocols, tire and battery industry guidelines, service standards, and equipment operating requirements.
Use knowledge of TPMS, product specifications, and seasonality to support tire and battery services.
Use point-of-sale systems and phone and in-person selling techniques.
Use digital tools and handheld technology to support sales, improve the service experience, and make timely decisions related to services, safety alerts, product information, applications, and training.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain the physical work area and uphold inventory, audit, safety, and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, or work areas.
Complete paperwork, logs, and other required documentation.
Package, label, and store merchandise according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality member service and product standards and help train, develop, and mentor team members.
Follow company policies, procedures, ethics standards, and related action plans; use the Open Door Policy.
Complete assigned work and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Promote a respectful, supportive, and team-oriented workplace, act with integrity, serve members, and support continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.