(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas, helping deliver a positive member experience. You will collaborate with associates to meet member expectations, perform hands-on work in the service area, and support department operations, safety, and compliance. The role involves applying tire and battery service knowledge, using equipment and digital tools, operating point-of-sale systems and cash registers, processing transactions, maintaining inventory and required documentation, and helping members make purchasing decisions. Technicians also support the team by sharing knowledge, mentoring and training associates, and modeling respectful, high-quality service. The position requires a valid state-issued driver’s license, being at least 18 years old, and successfully completing required job training and assessments within the prescribed period. Preferred qualifications include auto service industry or retail experience.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within a prescribed time period if selected.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests and provide safe, efficient customer service.
- Educate associates on tools, tasks, and resources, and mentor new technicians.
- Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
- Use point-of-sale systems, phone and in-person selling techniques, handheld technology, and other digital tools to support sales, service, safety, and training.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Perform hands-on work in the physical service area while maintaining accurate inventory and audit, safety, and compliance standards.
- Report complaints, safety hazards, and problems involving products, services, and work areas.
- Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service and a respectful, supportive, team-oriented approach; help train team members and address roadblocks.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Demonstrate integrity, ethics, and compliance, and support the company’s goal of becoming a regenerative company.
- Put customers and members first, make decisions using reliable information, and support continuous improvement and adaptation to change.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase program.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), including time that may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
