(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in both the sales and service areas of the department and help deliver a positive member experience. You will collaborate with associates to meet members’ expectations, follow safety and compliance protocols, and apply tire and battery industry guidelines and service standards. The role involves operating service equipment and point-of-sale systems, using handheld digital tools, supporting sales and service requests, processing transactions, maintaining inventory and documentation, and helping members make purchasing decisions. Technicians also communicate equipment and supply needs, report hazards and service issues, and support the training and development of team members. Associates are expected to follow company policies, ethical standards, and established business practices.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests and provide safe, efficient customer service.
- Educate associates on tools, tasks, and resources, and mentor and assist in training new technicians and team members.
- Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
- Use point-of-sale systems, phone and in-person selling techniques, and digital tools to support sales and improve the service experience.
- Use handheld technology and systems to make immediate business decisions related to services, safety alerts, product information, product applications, and training.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions while maintaining accurate inventory, audit, safety, and compliance standards.
- Report complaints, safety hazards, product or service problems, and issues in work areas; complete required paperwork, logs, and documentation.
- Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve member issues and concerns.
- Model respectful, supportive, and team-oriented behavior; help develop others and recognize their contributions.
- Follow company policies, procedures, standards of ethics and integrity, and applicable action plans; use the Open Door Policy.
- Complete work assignments and priorities by coordinating with managers, coworkers, customers, and business partners, communicating progress, and identifying improvement opportunities.
- Support a culture of belonging, act with integrity, put customers and members first, and pursue continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
