(USA) Tire & Battery Technician - Automotive

Walmart • Ontario, CA

20d • $21 - $29 • Onsite

About The Position

As a Tire and Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with associates to meet members’ expectations. The role combines customer service, tire and battery expertise, equipment and digital-tool use, sales support, inventory and transaction work, safety and compliance, and helping train and support other technicians.

Technicians help members make purchasing decisions and resolve service concerns, maintain accurate inventory and documentation, and communicate equipment, tool, and supply needs. They follow company policies, procedures, and standards of ethics and integrity while contributing to a respectful, supportive, and team-oriented workplace and continuously learning and adapting to change.

Requirements

• Valid state-issued driver’s license.
• Must be at least 18 years old.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if hired.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, educate associates about tools, tasks, and resources, and mentor new technicians.
• Provide safe and efficient customer service and demonstrate knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment operation, TPMS, product specifications, and seasonality.
• Use digital tools, handheld technology, and systems to plan and drive sales, improve the service experience, support associate engagement, and make timely decisions about services, safety alerts, product information, product application, and training.
• Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders; operate cash registers and process transactions.
• Work hands-on in the physical service area and maintain accurate inventory, audit, safety, and compliance standards.
• Report complaints, safety hazards, and problems with products, services, or work areas; complete required paperwork, logs, and documentation.
• Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Advocate for the brand by valuing the member experience and modeling high-quality service and products.
• Support, influence, inspire, and train team members in a respectful, supportive, and team-oriented manner.
• Follow company policies, procedures, and standards of ethics and integrity; use the Open Door Policy and implement related action plans.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
• Promote belonging, build trusting relationships, communicate positively, mentor others, and recognize their contributions.
• Act with integrity, accountability, humility, honesty, fairness, and transparency while supporting Walmart’s values and its goal of becoming a regenerative company.
• Deliver results while putting customers and members first, using reliable information in decisions, and considering how work affects team outcomes.
• Pursue learning and continuous improvement, adapt to change, and support others through change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed