(USA) Tire & Battery Technician - Automotive

Walmart•Wichita, KS

15d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with associates to meet members’ expectations. The role includes helping members make purchasing decisions, resolving service concerns, maintaining equipment and inventory, processing transactions, and following safety, compliance, and company standards. Technicians use digital tools and systems to support sales, service, safety, and training, and help train and mentor team members.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, share knowledge of tools, tasks, and resources, and mentor new technicians.
Provide safe, efficient customer service and develop effective interpersonal and communication skills.
Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operating procedures, and product specifications.
Use digital tools, handheld technology, and systems to support sales, improve the service experience, respond to safety alerts, access product information, and support training.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Perform hands-on work in the physical service area and maintain accurate inventory, audit, safety, and compliance standards.
Report complaints, safety hazards, and problems involving products, services, and work areas.
Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and products, promote a respectful and supportive team environment, and assist with training team members.
Comply with company policies, procedures, ethics, and standards of integrity; use the Open Door Policy and implement related action plans.
Complete assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Support a culture of belonging, build trusting relationships, develop and mentor others, and recognize their contributions.
Put customers and members first, make decisions using reliable information, and consider how individual work affects team results.
Display curiosity and a desire to learn, adapt to change, use new technologies and skills, and support continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, including tuition, books, and fees.
Performance-based bonus awards.
Additional premiums may be paid in specified circumstances.