(USA) Tire & Battery Technician - Automotive

Walmart•Richmond, VA

6d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas, helping deliver value to members and working collaboratively with other associates to meet member expectations. The role involves servicing members, supporting sales, using department tools and technology, and maintaining safety, inventory, audit, and compliance standards. The technician applies knowledge of tire and battery products, service standards, equipment, safety protocols, and TPMS systems. The role also includes operating cash registers, processing transactions, handling returns and special orders, monitoring equipment and supply needs, maintaining required documentation, and helping train and mentor associates. Technicians model respectful, team-oriented service and comply with company policies, procedures, and standards of ethics and integrity.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests, educate associates about tools, tasks, and resources, and mentor new technicians.
Provide safe and efficient customer service using interpersonal and communication skills.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
Use Point of Sale systems and phone and in-person selling techniques.
Use digital tools and handheld technology to plan and drive sales, improve the service experience, support associate engagement, and make business decisions related to services, safety alerts, product information, product applications, and training.
Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain the physical work area and uphold accurate inventory, audit, safety, and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, or work areas.
Complete paperwork, logs, and other required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and act as a brand advocate in the TBC area.
Assist in training team members and help develop, influence, and inspire others in a respectful, supportive, and team-oriented manner.
Follow company policies, procedures, ethics, and integrity standards, including use of the Open Door Policy.
Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Promote a respectful, inclusive, and connected workplace; build trusting relationships, communicate positively, recognize others’ contributions, and help develop and mentor team members.
Act with integrity and accountability, support company values and compliance, and contribute to Walmart’s goal of becoming a regenerative company.
Deliver results while putting customers and members first, using reliable information and balancing priorities.
Show curiosity and willingness to learn, demonstrate resilience, pursue continuous improvement, and support others through change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.