(USA) Tire & Battery Technician - Automotive

Walmart•Houston, TX

18h•Onsite

About The Position

As a Tire & Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas, working collaboratively with associates to meet members’ expectations. The role combines tire and battery service knowledge, customer service, sales support, equipment operation, inventory and transaction processing, and compliance with safety and company standards. You educate and support associates, mentor and help train team members, use digital tools and handheld systems to support service and business decisions, and respond to member needs. You also maintain the physical work area, equipment, inventory, and required documentation, and report supply needs, complaints, safety hazards, and product or service issues. The position expects associates to demonstrate integrity, respect, teamwork, customer focus, and a willingness to learn and improve.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests and educate associates on tools, tasks, and resources.
Mentor and assist in training new technicians and team members, fostering respectful and supportive teamwork.
Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
Use Point of Sale systems, phone and in-person selling techniques, and handheld technology and digital systems to support sales, service, safety, training, and business decisions.
Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
Report TBC complaints, safety hazards, and problems with products, services, or work areas.
Complete paperwork, logs, and other required documentation, and ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Model company policies, procedures, ethics, and integrity, including use of the Open Door Policy and related action plans.
Promote a respectful, inclusive, and connected workplace; build trusting relationships; communicate positively; and recognize and develop others.
Deliver results while putting customers and members first, using reliable information, balancing priorities, and considering the effect of one’s work on team outcomes.
Learn and adapt to change, use new technologies and skills, and support continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.
Potential hourly premiums of $0.35 to $3.00 in specific circumstances.