(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the sales and service areas of the department and collaborate with associates to meet members’ expectations. The role includes serving members, supporting sales and service requests, and maintaining the equipment, inventory, documentation, and safety standards of the Tire & Battery Center. Technicians use digital tools and systems to support service, sales, safety, and training. They also educate and mentor associates, communicate equipment and supply needs, process transactions and orders, assist members with purchasing decisions, and help resolve concerns. The position requires completing assigned work in accordance with company policies, procedures, ethics, and integrity standards, while contributing to a respectful, supportive, and team-oriented workplace.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools and tasks, and mentor new technicians.
- Provide safe and efficient customer service using knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment, TPMS, product specifications, and seasonality.
- Use point-of-sale systems, handheld technology, and other digital tools to support sales, service, safety, business decisions, and associate engagement.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers, process transactions, and maintain accurate inventory, audit, safety, and compliance standards.
- Report complaints, safety hazards, product or service problems, and work-area issues; complete required paperwork, logs, and documentation.
- Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service, advocate for the member experience, and help train, develop, and mentor team members.
- Follow company policies, procedures, ethics, and integrity standards; communicate progress, manage priorities, and recommend improvements.
- Build respectful and trusting team relationships, support inclusion and belonging, and help associates succeed.
- Deliver results while putting customers and members first, and adapt to change, feedback, new technologies, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off (PTO and/or PPTO), including time that may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education benefits, including tuition, books, and fees for eligible full-time and part-time associates.
- Performance-based bonus awards.
- Potential additional hourly premiums of $0.35 to $3.00 in specified circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
