(USA) Tire & Battery Technician - Automotive

Walmart • Fayetteville, NC

12h • Onsite

About The Position

As a Tire & Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas, helping meet members’ expectations. You work collaboratively with other associates and deliver high-quality customer service. The role includes assisting members with purchasing decisions, processing transactions, maintaining inventory and work areas, and following safety, compliance, and company policies. You also use digital tools and equipment to support service operations, make business decisions, and help train and mentor team members.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
• Provide safe and efficient customer service using knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, and seasonality.
• Use Point of Sale systems, phone, and in-person selling techniques to support sales and service.
• Use handheld technology and other digital tools to support sales, improve the service experience, respond to safety alerts, access product information, and support training.
• Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
• Operate cash registers and process transactions.
• Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
• Report complaints, safety hazards, and problems with products, services, and work areas; complete required paperwork, logs, and documentation.
• Package, label, and store merchandise according to company policies and procedures.
• Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
• Model high-quality service, support an inclusive and respectful team, and help train, develop, and mentor associates.
• Follow company policies, procedures, standards of ethics and integrity, and applicable action plans; use the Open Door Policy.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
• Support continuous improvement, learn and adapt to new tools and technologies, and help others through change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, including eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed