(USA) Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and work collaboratively with other associates to meet members’ expectations. The role involves supporting sales and service requests, helping members make purchasing decisions, operating department tools and equipment, processing transactions, and maintaining inventory, safety, and compliance standards. Technicians use digital tools and handheld systems to support sales, service, safety, product information, and training. They communicate equipment and supply needs, monitor returns and special orders, document work, report hazards and complaints, and help train and mentor associates. The role also emphasizes respectful teamwork, integrity, customer-first service, continuous improvement, and adapting to new tools and feedback.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates, and mentor new technicians.
- Provide safe and efficient customer service while following safety, compliance, tire and battery industry, and service standards.
- Demonstrate knowledge of equipment operation, TPMS, product specifications, seasonality, Point of Sale systems, and selling techniques.
- Use digital tools, handheld technology, and systems to support sales, improve the service experience, respond to safety alerts, and access product and training information.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain accurate inventory, audit, safety, and compliance standards; report complaints, hazards, product or service problems, and work-area issues.
- Complete paperwork, logs, and required documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality service and respectful, supportive teamwork; help train, develop, and mentor team members.
- Follow company policies, procedures, and standards of ethics and integrity, including use of the Open Door Policy.
- Complete work assignments by prioritizing tasks, collaborating with relevant partners, communicating progress, and recommending improvements.
- Support a culture of belonging, accountability, customer-first service, learning, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
- Additional premiums may apply based on schedule, facility, season, or work performed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
